ToS and FAQ
TERMS AND CONDITIONS
💚 By purchasing from my shop, you agree to the terms and conditions stated on this page! 💚
💚 You are responsible for paying all customs and duty fees as per your country's laws and regulations for all parcels processed and sent from Gazeki. Unfortunately, I cannot change or guarantee that there will or will not be any customs fees as it varies per country. Please be prepared to pay the duties that may come with the parcel as I cannot be held responsible and will not reimburse any orders' fees.
💚 Addresses are the buyer's responsibility. You are responsible for keeping me up to date with any address changes. The artist, Gazeki, cannot be held responsible or resend a parcel if it was sent to the wrong address or lost in transit due to a wrong address written on the buyer's part.
💚 In the case where an order is sent back to me for any reason, (whether it was never picked up, accepted, customs fees never paid for, etc.), the order may be shipped out again, but charged an additional shipping fee (since the parcel was sent once already). An order may be refunded in this case if the buyer no longer wants the items but the shipping funds previously paid for the items before will NOT be refunded.
💚 All lost or stolen parcels must have a local police and USPS case number provided before a refund will be considered.
💚 In the case of damaged or faulty items, please email [email protected] with your order ID as your subject line and a brief description of your issue. If possible, please include a photo attachment of the concern.
Frequently Asked Questions
💚 How long will my order take to be shipped?
Orders are usually shipped out 1-3 days after payment has been processed. This may vary slightly depending on my workload and schedule.
💚 Do all orders come with tracking?
Orders with only circular buttons and stickers have the option to be shipped with or without tracking. Orders with larger items such as charms, heart buttons, prints, and bags always include tracking.
💚 Where is my order?
I try my best to send out things as soon as I can, but please keep in mind that items purchased domestically (in the USA) may take 5-10 days AFTER it's been shipped out to arrive to it's final destination. International parcels may take 2-7 weeks to arrive to it's final destination. For interntional orders, please be patient, as there are additional processing at customs, etc that may slow down your order.
💚 I saw something at con, and it's not on your shop. where is it?
Sometimes I am slow at uploading my work to my shop, so feel free to email or DM me on any of my social medias about any of my works you might have been looking for.